FAQ

Frequently Asked Questions

🚚 Shipping & Delivery

Standard delivery typically takes 5–7 business days across India. Express delivery options may be available at checkout for select pin codes.

Yes! We offer free shipping on orders above a certain amount. Check our current promotions at checkout for the latest threshold.

Yes, we ship to most pin codes across India. Enter your pin code at checkout to confirm availability.

🔄 Returns & Refunds

We accept returns within 7 days of delivery, provided the product is unused, in its original packaging, and in the same condition as received.

To initiate a return, please contact our support team at support@shoppical.com with your order number and reason for return. We'll guide you through the process.

Once we receive and inspect the returned item, refunds are processed within 5–7 business days to your original payment method.

💳 Payments

We accept all major payment methods including Credit/Debit Cards, UPI, Net Banking, Wallets (Paytm, PhonePe, Google Pay), and Cash on Delivery (COD) for eligible orders.

Absolutely. Our website uses SSL encryption and secure payment gateways to ensure your payment information is always protected.

Yes, EMI options are available on select credit cards. You can choose your preferred EMI plan at checkout.

📩 Order Tracking

Once your order is shipped, you'll receive a tracking link via email and SMS. You can also log in to your account and visit the "My Orders" section to track your shipment in real time.

Orders can be modified or cancelled within 24 hours of placement. Please contact us immediately at support@shoppical.com if you need to make changes.

đŸ›ïž Product Information

Yes! All products on Shoppical are carefully sourced and quality-checked before dispatch. We stand behind the quality of everything we sell.

Warranty terms vary by product. Please check the individual product page for warranty details, or contact us for more information.

We're sorry if that happens! Please reach out to us within 48 hours of delivery with photos of the issue at support@shoppical.com. We'll arrange a replacement or refund promptly.

Product availability is shown on each product page. If an item is out of stock, you can use the "Notify Me" option to get an alert when it's back.

Still have questions? Reach us at support@shoppical.com — we're happy to help!